Get ready Ottawa – company’s coming!
Ottawa – The Ottawa 2017 Bureau and Mayor Jim Watson, in collaboration with lead partner CIBC, are pleased to launch Ottawa Host 150. The free online training tool, developed in collaboration with the hospitality programs from La Cité and Algonquin College, will help ready tourism industry staff, volunteers and residents to welcome the millions of visitors expected in the capital for Canada’s sesquicentennial celebrations.
The new program is a light and fun way to learn more about the capital, Ottawa 2017 events and acquiring key customer service skills. It offers three different training modules: one for general residents, one specific to volunteers and one for frontline hospitality staff on how to exceed customer expectations.
Each module takes about 20 minutes to complete. All those who go through the training will receive a certificate (and bragging rights!) that they are Ottawa Host 150 certified.
To encourage as many residents as possible to follow this online training, Ottawa 2017 is partnering with Le Droit and the Ottawa Citizen on a promotional campaign with incentives and prizes. Details to come shortly on how everyone who has completed the training will be able to win great prizes.
This is our time to shine, Ottawa!
“We encourage all residents and all the tourism industry staff to take the free Ottawa Host 150 training and become ambassadors for Ottawa 2017. Together, let’s offer visitors to our city a true destination experience during Canada’s sesquicentennial year,” said Mayor Jim Watson.
“La Cité is proud to have contributed its expertise and creativity for Canada’s 150th anniversary of Canada. In partnership with Algonquin College, Ottawa 2017 and Ottawa Tourism, La Cité has developed a unique bilingual online training tool. I am happy to see that, thanks to this initiative, the College’s know-how will benefit visitors partaking in this year’s festivities,” said Lise Bourgeois, President of La Cité.
“Algonquin College will also be celebrating a milestone in 2017, our own 50th anniversary. There’s no better way to jointly celebrate our past than with such a forward-looking partnership. We have provided our students with the opportunity to gain experience and skills on real-life projects that will strengthen their college experience,” said Cheryl Jensen, President and CEO of Algonquin College.
“Through my work as Chair of the International Festival and Events Association, I was inspired by a hosting program that Indianapolis had put in place before hosting the Super Bowl. Ottawa Host 150 will have a direct impact on the quality of experience people have when they visit Ottawa and on the memories they take home and share with others. We’re proud to work with the hospitality experts from La Cité and Algonquin College to offer this one-stop shop for information on hosting visitors in Ottawa,” said Guy Laflamme, Executive Director of the Ottawa 2017 Bureau.
“Today’s launch of the Ottawa Host 150 training tool will have an impact on the tourism industry—Ottawa’s third largest economic generator—for years to come. 2017 is a special anniversary year and brings with it lots of attention, but Ottawa Tourism wants to leverage this opportunity so that every year is filled with great interactions between local residents and visitors; we know how much this affects our reputation as a destination and visitors’ desire to return,” said Michael Crockatt, President and CEO of Ottawa Tourism.
Canada’s 150th anniversary celebrations will offer Canadians and visitors from around the world an exceptional and memorable year of high-caliber experiences while bringing a record number of visitors to Ottawa in 2017 to celebrate this important milestone for our country.
Ottawa 2017 thanks its lead partner CIBC, premier partner Bell, the Government of Ontario (www.ontario.ca/150 #ontario150) and the Government of Canada (www.canada.ca/150 #canada150) for their contributions in helping to deliver twelve full months of bold events, immersive experiences and all-out celebrations.
Photos for media use, courtesy Ottawa 2017: https://www.flickr.com/photos/[email protected]/
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Denise LeBlanc – Manager, Media Relations